For those of you that have purchased the complete Lizzy system, you might have noticed a PDM menu.  If you do not, and after reading this article you decide you might like to give it a try, give us a call and we’ll turn it on for you as it is something you can use

In this video I cover some of the processes related to using the Product Data Management Module (PDM). This module not only allows you to keep track of and schedule tickets for each of your developers/engineers…, but it also automatically interfaces to the CRM system in order to provide a seamless flow from the point

One of the coolest parts of Lizzy™ is her ability to operate flawlessly on the Apple iPhone.  Because the entire application was written with speed in mind, pretty much everything that works on your desktop works on the iPhone.  I say pretty much only because to use the iPhone, you have to make the compromise

This entry contains a new video on how to properly move information from its initial creation, logging phone calls, creating tickets, moving those tickets to PDM and following the flow all the way through testing. There is a logical flow of information through Lizzy and it’s critical that you understand it if you plan to

Lizzy was created by Atlanta based Nizex Inc. and has been in use in a number of different companies for the past few years. The 1.0 version of Lizzy was started as a Product Data Management System (PDM) and was used for 5 years to manage the software design process for major software companies. Eventually

One of the best parts of Lizzy and her CRM, PDM, Payroll and all the other modules that make up her solution is the fact that there is no software to install. Lizzy runs through a browser and requires nothing on the computer. This means that you can run her on your iPhone, Firefox, Internet

When you first open Lizzy’s CRM module, you’ll notice that nothing really happens. Then you click to open a menu, or a drop down calendar or an edit button and only small portions of the screen change and they do so rather quickly despite your internet connection speed. All of this is due to Lizzy

In this video I go through a few of the processes in the PDM section and show how it interfaces with the CRM module. These modules are extremely integrated and tickets move back and forth seamlessly. PDM Overview –glenn hancock

When we started out working on our CRM solution it was just named Nizex, the same name as the site and the company. Nizex got its name from orgaNIZE with that oh so popular X thrown on for good measure. Nizex.com has been around for over 5 years and was originally created in order to

In Lizzy, a support rep will only be utilizing the CRM system. From there they can see all of a customers tickets, where they are within the company and provide real time information to the customer. In fact, if you set your customers to be able to login to Lizzy themselves, they can check on